Shift Manager Duties & Responsibilities

The role and function of a Shift Manager includes the following duties and responsibilities:

  • Delegate tasks to restaurant staff and supervise their performance
  • Maintain a fully-stocked inventory and order food supplies, as needed
  • Manage dining reservations
  • Ensure client satisfaction and gracefully handle any complaints
  • Open or close the restaurant (when responsible for the first or last shift)
  • Inform the next Shift Manager about pending tasks
  • Report maintenance and training needs
  • Arrange to have shifts covered (e.g. when employees take time off)
  • Help staff resolve on-the-job challenges
  • Track daily costs and revenues
  • Balance the cash register at the end of the shift
  • Coordinate with suppliers as they deliver food product orders

Note that this is not an exhaustive list of Shift Manager duties and responsibilities. Job functions for specific Shift Manager roles may vary, depending on the industry and type of employer.

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