Account Director Duties & Responsibilities

The role and function of an Account Director includes the following duties and responsibilities:

Create detailed sales business plans
Set and manage sales goals and quotas
Manage the entire sales cycle
Assist in finding prospects and leads
Identify new sales opportunities
Provide professional after-sales support
Respond to complaints and manage issues to ensure customer success and satisfaction
Prepare and present reports on KPIs
Build strong client relationships
Identify opportunities to up-see and cross-sell
Provide customer support when needed
Learn new product and services features and benefits

Note that this is not an exhaustive list of Account Director duties and responsibilities. Job functions for specific Account Director roles may vary, depending on the industry and type of employer.

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