Call Center Customer Service Representative Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Call Center Customer Service Representative:

  • High School Diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Strong time management skills.
  • Being able to speak more than one language fluently would be highly advantageous.
  • Proficiency with computers, especially with regards to CRM software.
  • Ability to resolve conflict and diffuse tension.

Note that this is not an exhaustive list of Call Center Customer Service Representative skill, qualifications and experience. Job requirements for specific Call Center Customer Service Representative roles may vary, depending on the industry and type of employer.

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