Jobs

Assistant Branch Operations Manager at i-Fitness Center Limited

iFitness Center Limited commenced operations in May 2015 providing best-in-class fitness services in Lagos, Nigeria. At iFitness, we don’t only push you towards your fitness goals, you wake up each day "looking good & feeling good."

We are recruiting to fill the position below:

Job Title: Assistant Branch Operations Manager

Location: Lagos
Employment Type: Full-time

Nature & Scope of Position

Assist in Overseeing the operational efficiency of a branch.

Key Responsibilities

Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
Improve operational management systems, processes, and best practices.
Ensures area processes remain legally compliant.
Formulate and execute area operational objectives.
Examine financial data and use them to improve profitability.
Ensure all targets of the area/region are met.
Perform quality controls and monitoring activities
Supervise and mentor staff operation

Qualifications & Experience

B.Sc / HND in any Social Science or equivalent course.
Minimum of 3 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance, Fitness Industry, Hospitality/Hotels, exceptional Restaurants etc
At least 2 years leading teams.
Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.
Exceptional customer service & Problem-solving skills.
Excellent interpersonal communication skills, both verbal and written
Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.

Skill Requirements:

Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,
Demonstrated experience of 3 years as a Branch Manager or General Manager in the Fitness Industry, Hospitality/Hotels, or exceptional Restaurants.
Problem-Solving - Conflict & Confrontation Management
Ownership Mindset – Owner/Operator Mentality
Financial Acumen: the ability to understand and interpret financial statements and ratios.
Coaching Skills: Ability to grow and manage people.
Managing Up: the ability to have tough conversations with management and hold people accountable.

Compensation