Dispatcher Duties & Responsibilities

The role and function of a Dispatcher includes the following duties and responsibilities:

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Enter data in computer system and maintain logs and records of calls, activities and other information

Note that this is not an exhaustive list of Dispatcher duties and responsibilities. Job functions for specific Dispatcher roles may vary, depending on the industry and type of employer.

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