Office Practice Questions and Answers
An examination provided by WAEC to assist you understand the required standards expected in office practice.
Prepare with our past questions and answers.
An examination provided by WAEC to assist you understand the required standards expected in office practice.
Prepare with our past questions and answers.
A document sent by the buyer to the seller when the goods supplied are not satisfactory is
a letter of complaints
an order
a quotation letter
a letter of enquiry
Correct answer is A
A complaint letter is a letter written to concerned authorities if we are not satisfied with the service provided by them. These letter is usually formal in nature
Which of these organizational structures is also referred to as military form of organization?
functional
line
line and staff
committee
Correct answer is B
In a line structure organization, a superior exercises direct supervision over a subordinate. Also, authority flows from the top-most person in the organization to the person in the lowest ring. This is synonymous with the military structure where the chain of command is hierarchical with divisions and brigades responsible for administering groupings of similar units
In communication process, writing a memo is an example of
decoding
feedback
encoding
channel
Correct answer is C
Encoding means translating information into a message in the form of symbols that represent ideas or concepts. This process translates the ideas or concepts into the coded message that will be communicated
A letter containing valuable documents would be sent by
electronic mail
surface handling
registered mail
airmail
Correct answer is C
Registered mail is a mail service offered by postal service in many countries, which allows the sender proof of mailing via a mailing receipt and upon request, electronic verification that an article was delivered or that a delivery attempt was made