An examination provided by WAEC to assist you understand the required standards expected in office practice.
Prepare with our past questions and answers.
The procedure to be followed by a mailroom clerk in handling incoming mails is
receiving, sorting, opening scrutinizing
sorting, receiving, opening, scrutinizing
receiving, sorting, scrutinizing. opening
opening, receiving, sorting, scrutinizing
Correct answer is A
The steps in handling mail are:
-receiving the mail
- sorting the mail
- opening the mail
- scrutiny of the contents
- date stamping
- recording the mail
- distribution of mail
- follow up action.
One of the disadvantages of oral communication is that
immediate feedback is not possible
information could be denied
it is very expensive
it does not promote cordiality
Correct answer is B
Oral communications are not easy to maintain and thus they are unsteady. There may be misunderstandings as the information is not and may lack essentials. It requires attentiveness and great receptivity on part of the receivers/audience
National Postal Service
Nigeria Postal Service
Nigerians Postal Services
Nigerian Postal Service
Correct answer is B
The acronym NIPOST stands for Nigeria Postal Service is a government-owned and operate corporation, is the Nigeria postal administration responsible for providing postal services in Nigeria
A correspondence could be described as
an oral conversation between parties
a formal speech presented at an occasion
a written communication between two organizations
a message conveyed through the grapevine
Correct answer is C
Correspondence is defined as communication , generally through letters or emails. A correspondence is a written form of communication between two parties
One of the advantages of lateral filing system is that it
economizes the use of space
is very easy to operate
does not require numbering
reduces the probability of losing documents
Correct answer is D
In lateral filing cabinet, the files are side by side through the length of the drawer. This makes it easy to store large numbers of files and still able to locate needed papers quickly, making these cabinets perfect for high-volume businesses
Oral communication could be done through
gesture
signs
postals
telephone
Correct answer is D
oral communication is the process of verbally transmitting information and ideas from one individual or group to another, examples are; Face-to-Face conversations, Telephone conversions, Discussions that take place at business meetings
One of the essential parts of a report is
reference
conclusion
salutation
enclosure
Correct answer is B
The report should be divided into some essential parts, such as introduction, body, conclusion and summary
Which of the following reference books contains information about parliamentary proceedings?
Hansards
Official gazatte
Atlas
Post office guide
Correct answer is B
Official gazatte is a legal newspaper of a country, or of an administrative part of a country, which publishes the text of new laws, decrees, regulations, treaties, legal notice, and court decisions
One of the advantages of visual communicaion is that it
can be kept for future use
is cheap to produce
does not require exrtra skill to interpret
does not occupy space
Correct answer is C
Visual communication can deliver information more directly. It is more flexible than verbal communication and aids more attention-grabbing and engaging
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