Office Practice Questions and Answers
An examination provided by WAEC to assist you understand the required standards expected in office practice.
Prepare with our past questions and answers.
An examination provided by WAEC to assist you understand the required standards expected in office practice.
Prepare with our past questions and answers.
The first step a mail clerk takes in handling outgoing mail is to
collect typed letters from various departments
attach all enclosure that are to accompany each mail
date-stamp the envelop in which each letter is inverted
ensure that each mail envelop is well-sealed
Correct answer is A
The processes of outgoing mail are as follows: Drafting the mail, collecting the mail, Recording the mail, Stamping the mail, Dispatching the mail
A feature of an open office is that
all the doors are opened
all the cabinets are opened
workers are put together in the same room
each worker occupies a separate room
Correct answer is C
Features of an open office are: limited closed space, lacke of privacy, acoustical materials, cheaper construction, fostering teamwork etc
Use the following information to answer questions below:
Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization
To keep records of callers and clients who come for the organization,Adams office must be provided with____________
attendance register
visitors' book
mail register
dispatch book
Correct answer is B
Visitors book is a paper or electronic means for visitor to acknowlege a visit to a site, physical or web-based, and leave details such as their name,postal or electronic address and any comments.
Use the following information to answer questions below:
Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization
In order to perform his duties well,Adams must be able to____________
communicate effectively
supervise effectively
coordinate effectively
handle mails effectively
Correct answer is A
Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must.
Use the following information to answer questions below:
Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization
Which of the following position does Adams occupy in the organization?
Manager
Supervisor
Receptionist
Secretary
Correct answer is C
A receptionist (sometimes referred to as an administrative assistant) is someone who performs various adminstrative tasks, including answering telephones and giving information to the public and customers. Receptionist are often the first employee that the public or customer has contact with.
The purchasing department in an organization is responsible for
procuring goods for the organization
selling goods for the organization
advertising goods for the organization
recording goods for the organization
Correct answer is A
The responsibilities of purchasing department are: Indentifying requirement for goods, materials and services, identifying reliable suppliers, price negotiations, comparison of delivery terms, establishing order quantities etc
An advantage of eletric typewriter over manual typewriter is that
they are faster and increase output
they are less expensive to buy
the cost of maintenance is lower
they can be easily moved from place to place
Correct answer is A
Electronic typewriter saves energy and it is faster than manual typerwriter. It also has memory,soft bottons and it is portable
A system whereby all files and records of an organization are kept and controlled in one room is
decentralized filing
vertical filing
centralized filing
horizontal filing
Correct answer is C
Centralized filing is a system in which the records for several people or units are located in one, central location
Which of the following is a barrier to effective communication?
encoding
decoding
channel
noise
Correct answer is C
Noise is one of the most common barriers in communication.It is any persistent or random disturbance which reduces, obscures or confuses the clartity of a message
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