Quality Assurance Manager Duties & Responsibilities

The role and function of a Quality Assurance Manager includes the following duties and responsibilities:

  • Design, implement and improve company quality standards.
  • Oversee internal processes and procedures to ensure quality
  • Oversee other quality control staff
  • Ensure quality and sustainability of production processes
  • Investigate customers' needs and want and develop a strategy for meeting their needs
  • Communicate with the Product Development team on a daily basis
  • Hire, train and evaluate staff
  • Regularly analyze quality data and suggest actions based on collected data
  • Manage the log of quality reports and other quality documentation

Note that this is not an exhaustive list of Quality Assurance Manager duties and responsibilities. Job functions for specific Quality Assurance Manager roles may vary, depending on the industry and type of employer.

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