Hotel Concierge Duties & Responsibilities

The role and function of a Hotel Concierge includes the following duties and responsibilities:

Responsible for greeting and welcoming guests
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Arrange events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Note that this is not an exhaustive list of Hotel Concierge duties and responsibilities. Job functions for specific Hotel Concierge roles may vary, depending on the industry and type of employer.

Share on