Client Services Coordinator Duties & Responsibilities

The role and function of a Client Services Coordinator includes the following duties and responsibilities:

Provide assistance to clients in person, on email, or telephonically.
Schedule meetings or telephone conferences between clients and management.
Book meeting rooms or venues.
Coordinate the production of client-facing marketing materials.
Escalate complaints to relevant departments.
Liaise with in-house teams to adjust service offerings and assess related costs.
Build and maintain close relationships with clients.
Compile and maintain records on client accounts.
Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.

Note that this is not an exhaustive list of Client Services Coordinator duties and responsibilities. Job functions for specific Client Services Coordinator roles may vary, depending on the industry and type of employer.

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