Client Services Coordinator job description should contain a variety of functions and roles including:
- Provide assistance to clients in person, on email, or telephonically.
- Schedule meetings or telephone conferences between clients and management.
- Book meeting rooms or venues.
- Coordinate the production of client-facing marketing materials.
- Escalate complaints to relevant departments.
- Liaise with in-house teams to adjust service offerings and assess related costs.
- Build and maintain close relationships with clients.
- Compile and maintain records on client accounts.
- Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
Client Services Coordinator job description should include these common skills and qualifications:
- A bachelor’s degree is preferred.
- Computer skills – must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.
- Prior administrative or client services experience within a corporate organization may be strongly desired.
- Have a keen eye for detail.
- Excellent verbal and written communication skills.
- A professional and friendly demeanor.
As a hiring manager, recruiting an ideal Client Services Coordinator starts with crafting a good job description. Use this Client Services Coordinator job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.
Job seekers interviewing for the role of a Client Services Coordinator may also reference it in preparation for the interview.
