Client Services Coordinator Job Description

What is the job description of a Client Services Coordinator? What are the duties and responsibilities of a Client Services Coordinator? What does a Client Services Coordinator do?

Job description of a Client Services Coordinator

A Client Services Coordinator serves as middleman between an organization and their clients. They ensure that information and communication from one end reaches the other, and vice versa.

This Client Services Coordinator job description example includes the list of most important Client Services Coordinator duties and responsibilities as shown below. It can be modified to fit the specific Client Services Coordinator profile you're trying to fill as a recruiter or job seeker.

Client Services Coordinator Duties and Responsibilities

Client Services Coordinator job description should contain a variety of functions and roles including:

  • Provide assistance to clients in person, on email, or telephonically.
  • Schedule meetings or telephone conferences between clients and management.
  • Book meeting rooms or venues.
  • Coordinate the production of client-facing marketing materials.
  • Escalate complaints to relevant departments.
  • Liaise with in-house teams to adjust service offerings and assess related costs.
  • Build and maintain close relationships with clients.
  • Compile and maintain records on client accounts.
  • Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.

Client Services Coordinator Requirements / Skills / Qualifications

Client Services Coordinator job description should include these common skills and qualifications:

  • A bachelor’s degree is preferred.
  • Computer skills – must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.
  • Prior administrative or client services experience within a corporate organization may be strongly desired.
  • Have a keen eye for detail.
  • Excellent verbal and written communication skills.
  • A professional and friendly demeanor.

As a hiring manager, recruiting an ideal Client Services Coordinator starts with crafting a good job description. Use this Client Services Coordinator job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Client Services Coordinator may also reference it in preparation for the interview.