Duty Manager Duties & Responsibilities

The role and function of a Duty Manager includes the following duties and responsibilities:

  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Uphold and enforce company policies
  • Address customer issues and complaints
  • Schedule regular maintenance and cleaning of facilities
  • Meet regularly with upper management to stay informed on company issues
  • Oversee security of the facility
  • Train new hires
  • Address employee complaints or performance issues as needed
  • Check in with employees regularly to determine satisfaction
  • Schedule shifts
  • Help management create the department’s budget

Note that this is not an exhaustive list of Duty Manager duties and responsibilities. Job functions for specific Duty Manager roles may vary, depending on the industry and type of employer.

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